GENERAL TERMS AND CONDITIONS OF USE

1. General Provisions

Barutana operates on the basis of private, pre-booked sessions, designed as a premium VIP experience for groups of a minimum of 6+ participants.

By making a reservation at Barutana Shooting Range, the customer confirms that they are familiar with and fully accept these Terms and Conditions.

If a reservation is made on behalf of a group, the person making the reservation is responsible for informing all participants of these Terms.

A reservation is considered valid only after written confirmation via email.

2. Reservations

2.1. Reservations are made exclusively through the website, by filling in all the necessary data provided in the reservation form. In order for the reservation to be successfully recorded, it is necessary to enter correct and complete data. The reservation is considered confirmed only after the payment has been made.
2.2 Changes or cancellations are possible up to 24 hours before the scheduled time, via email at [email protected].
2.3 Changes (number of participants, packages, date, time) are possible within 72 hours after reservation confirmation.
2.4 Changes within 24 hours before the scheduled session are not possible and are not guaranteed.
2.5 Delays longer than 15 minutes may result in cancellation of the reservation.
2.6 Proof of reservation may be requested upon arrival.
2.7 Barutana reserves the right to adjust weapon availability due to operational or technical reasons.
2.8 These Terms are automatically accepted upon reservation confirmation.

3. Prices and Payment

3.1 All prices are per person and per package. Package sharing is not allowed.
3.2 Custom packages can be created (from 6 up to 8 different weapons per group).
3.3 Prices include all costs: protective equipment, safety briefing, ammunition, targets, instructor supervision, and VAT.
3.4 Prices are fixed after confirmation, with no hidden costs.
3.5 Additional shooting is available subject to availability and additional payment.
3.6 Payment is made after the session, by cash or card.

4. Safety

4.1 Participation is at the customer’s own risk.
4.2 Protective equipment is mandatory.
4.3 All participants must follow instructor instructions at all times.
4.4 Inappropriate behavior may result in removal without refund.
4.5 Any damage caused will be charged accordingly.
4.6 Entry is prohibited for individuals under the influence of alcohol or other substances.
4.7 Smoking is strictly prohibited.

5. Age Restrictions

5.1 Participation is allowed only for individuals aged 18+ and above.
5.2 Minors are not allowed on the premises, including as spectators.

6. Photography and Recording

6.1 Photography is allowed after the session.
6.2 During shooting, it is allowed only with instructor approval.

7. Legal Notice

All participants must present a valid identification document (ID card or passport).

8. Conversion statement

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

9. Delivery of goods and possible restrictions

The reservation is made via the website, by selecting the desired package in the PROGRAMS section and clicking on the BOOK NOW button. After that, the user will be redirected to the reservation page, where it is necessary to select the desired date and time of the appointment, enter the requested information in the CONTACT DATA section, accept the terms of use and then click on the RESERVE button to confirm the reservation.

Notification of the status of the reservation will be delivered via e-mail, no later than within 30 minutes from the moment of submission of the request.
In the event that the site is temporarily down, reservations can be made by calling +381 66 357 308 or by sending an e-mail to [email protected].

10. Complaints and refund policy

The user has the right to file a complaint if he believes that the service was not provided in accordance with the agreed terms, that is, if he is not satisfied with the quality of the service provided.

Complaints are submitted electronically, by sending a request to the e-mail address [email protected], with a mandatory detailed description of the reason for the complaint, as well as providing relevant data related to the reservation, appointment or payment made.
Upon receipt of the complaint, the Barutana shooting range will review the request and check all allegations from the complaint, and inform the user of the decision within a reasonable time.
In the event that the complaint is judged to be well-founded, the Barutana shooting range may grant a partial or full refund of the funds paid, depending on the nature and circumstances of the specific case.
Refunds, if approved, will be made in a manner agreed upon with the user, and the Barutana shooting range reserves the right to request additional information or documentation before making a final decision in order to establish all relevant facts.

11. Refunds

In the event of a refund by a user who previously made a payment to one of the Payment Cards, in part or in full, and regardless of the reason for the refund, if the refund is possible in accordance with the law, the Platform is obliged to make the refund exclusively via VISA, DinaCard, American Express and MasterCard/Maestro payment methods, which means that the bank will refund the funds to the account of the Payment Card user at the request of the Platform.

12. Protection of user privacy

On behalf of the Barutana Sports Shooting Association, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of Streljana Barutana (and business partners) are responsible for respecting the principles of privacy protection.

13. Protection of Confidential Transaction Data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.
Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. Payment card information is not available to our system at any moment.

14. Declaration on VAT

VAT included in the price and there are no hidden costs